SE doesn't want my money

[BattleBeast]

Honestly, in all my years of mmos i've never seen a company that is run so badly. The registration server has been screwed since SATURDAY. That means no one can register new accounts, update payment info on old accounts, etc. If you call and wait 3 hours on the phone for support, they give a garbage excuse and blame my credit card. Pretty sure my credit card can go sign up for WoW right now.

If this happened at my company, i guarantee you that registration server would be up and running no less than 1 day after it got screwed, because if it wasn't people would be getting fired left and right.

I want to play, I really do, but I guess SE just doesn't want my money.

end rant

[_chuchu]

try a pre-paid visa/mastercard

Edit: also, if you want, you can try once every 30mins

[Hani]

Chuyu Is correct, Only VISA and MASTERCARDS seem to be accepted.
Source: https://secure.playonline.com/supportus/index02.html Q11596

I remember having trouble signing up using my American Express card.
So applied with a Sony VISA and FFXI is the only thing I use for that card. :/

[Wolfknight]

Chuyu Is correct, Only VISA and MASTERCARDS seem to be accepted.
Source: https://secure.playonline.com/supportus/index02.html Q11596

I remember having trouble signing up using my American Express card.
So applied with a Sony VISA and FFXI is the only thing I use for that card. :/

bullshit I tried two visa cards yesterday both are valid, since I need to change my due to card expiring soon and wouldn't accept either of them -.-
I say SE server messed up still.

[wabbit]

I guess SE just doesn't want my money.

My card expired and I got nothing but errors while trying to change to the new one.

I called the bank to make sure everything was working, and they gave me account tracking numbers showing that Square-Enix had put a "hold funds" notice on my account (for $1). They explained that this was normal for companies to do when testing cards, and that the hold would usually fall off the account in 5-7 days.

I called SE to see if they could help, and tier1 support told me to try again, and if it still failed to call my bank. Ok, fine.. tried again 10 or 11 times... Called bank again, and amazingly the lady said she was willing to setup a 3way call with the company to help sort out the problem.

So, 10mins on hold we got through to teir1 again, who couldn't help, so I asked for a supervisor. I got "James". He did nothing but yell at me (and unknown to him at the time, the lady from my bank) saying there was something wrong with my card. I tried to explain that I had transaction numbers from 12+ attempts, all showing that this was working from the banks end. I tried to explain that there were now "hold charges" against my account for more than I pay in monthly fees. James, continued to forcefully tell us, I could only talk to my bank, that nobody at square-enix could help me. Even after the lady from the bank explained things, James refused to transfer us to anybody else, and ended the call in the middle of the lady from the bank trying to talk to him.

The lady from the bank asked "Are you sure you want to do business with them?" I couldn't bring myself to tell her that this was standard for Square-Enix.

Turns out the reason it was failing was that the registration server was down. I guess somebody forgot to tell James...


tl;dr - Square-Enix isn't interested in your money if they have to talk to you to get it.

[Hani]

bullshit I tried two visa cards yesterday both are valid, since I need to change my due to card expiring soon and wouldn't accept either of them -.-
I say SE server messed up still.

Are they VISA DEBIT/CREDIT cards?
What does the logo look like?
Is it a "real" credit card?

[BattleBeast]

I've tried 2 "real" VISA cards and a debit mastercard

[Raineer]

Debit cards work fine. My accounts are paid for with 3 different Visa debit cards pointing to three different account and have never had an issue.

[Wolfknight]

Are they VISA DEBIT/CREDIT cards?
What does the logo look like?
Is it a "real" credit card?

yes both were bank debit card w/visa logo on them.

[bungiefan]

This problem popped up for importers starting in November, and hasn't been fixed yet. The problem is exactly the same, and we've been forced to switch to WebMoney to keep playing after our cards expire. North American accounts have no such recourse. They have to fix this problem or you won't be able to link a new card to the account. We need to spam their support until they realize the problem is with their system.

[BattleBeast]

This problem popped up for importers starting in November, and hasn't been fixed yet. The problem is exactly the same, and we've been forced to switch to WebMoney to keep playing after our cards expire. North American accounts have no such recourse. They have to fix this problem or you won't be able to link a new card to the account. We need to spam their support until they realize the problem is with their system.

So this has been going on since November, with no fix, and no word from SE that there even is an issue/problem (if you call support they try to blame your bank/card). I've been trying about every hour or 2 to change my information, but I guess that is useless and I should stop wasting my time. I'd spam their support if the wait on the phone wasn't so long so oh well, guess I won't be able to play.

You can finally say FFXI is dying as long as this problem exists (no new players can join, old players can't renew, if a cc expires you can't update it).

SE is more of a joke than I thought

[shaddix]

I have no problem with mastercard. Had to change card # a week or two ago, changed on 3 different accounts. Opened another account the other day with no issues.

[victorstillwater]

So I bought a copy of Vana'Diel Collection 2008, and would like to make an account to try it out for 30 days.

Thing is, I bought it in the US, but I live in the Philippines.

Does this mean I won't be able to make an Account for FFXI? Reading this got me a bit worried.

[ringthree]

My card expired and I got nothing but errors while trying to change to the new one.

I called the bank to make sure everything was working, and they gave me account tracking numbers showing that Square-Enix had put a "hold funds" notice on my account (for $1). They explained that this was normal for companies to do when testing cards, and that the hold would usually fall off the account in 5-7 days.

I called SE to see if they could help, and tier1 support told me to try again, and if it still failed to call my bank. Ok, fine.. tried again 10 or 11 times... Called bank again, and amazingly the lady said she was willing to setup a 3way call with the company to help sort out the problem.

So, 10mins on hold we got through to teir1 again, who couldn't help, so I asked for a supervisor. I got "James". He did nothing but yell at me (and unknown to him at the time, the lady from my bank) saying there was something wrong with my card. I tried to explain that I had transaction numbers from 12+ attempts, all showing that this was working from the banks end. I tried to explain that there were now "hold charges" against my account for more than I pay in monthly fees. James, continued to forcefully tell us, I could only talk to my bank, that nobody at square-enix could help me. Even after the lady from the bank explained things, James refused to transfer us to anybody else, and ended the call in the middle of the lady from the bank trying to talk to him.

The lady from the bank asked "Are you sure you want to do business with them?" I couldn't bring myself to tell her that this was standard for Square-Enix.

Turns out the reason it was failing was that the registration server was down. I guess somebody forgot to tell James...


tl;dr - Square-Enix isn't interested in your money if they have to talk to you to get it.

When you get older and you have to deal with more and more corporations, you might find that they are all FUCKING RETARDED.

All of them.

Every single one.

If you took the Square-Enix name out of the post and did a google search for the rest of it, the numbers of hits would make your eyes water.

It doesn't mean that Square-Enix has an excuse for having bad customer service, that still sucks, but at the end of the day, they are on-par with a good chunk of corporate customer service.

[Bluefrostie]

Chuyu Is correct, Only VISA and MASTERCARDS seem to be accepted.
Source: https://secure.playonline.com/supportus/index02.html Q11596

I remember having trouble signing up using my American Express card.
So applied with a Sony VISA and FFXI is the only thing I use for that card. :/

I remember hearing somewhere that American Express charges businesses a little bit more per month for credit card transactions. A big business like SE must not make enough money to cover the cost, I guess.

[BattleBeast]

I'd be a lot happier if they admitted there was a problem and they were working on it. As of now I still believe they are blaming the customer/banks and are doing nothing to resolve this issue

[Xrave]

I remember hearing somewhere that American Express charges businesses a little bit more per month for credit card transactions.

It's actually more per transaction, so for every time SE billed an AMEX card they would get less money. It's usually the reason why lots of places don't take AMEX.

[wabbit]

When you get older and you have to deal with more and more corporations, you might find that they are all FUCKING RETARDED.

I'm well aware of how general customer service works. Customer Service isn't something most companies care much about, but it is one of the most public aspects of their business. Sprint, verizon and the most fun of all comcast, they and others have been pathetic in their attempts at support and service.

But I have never been yelled at over the phone by somebody (James) who obviously needed a rage dump and decided to take it out on me and a lady from my bank (credit union, actually). If anything she is an example of what customer service should be.

In any event, you'd think Square-Enix would be more willing to help resolve billing issues, it is after all how they make money from us.

[Aramos]

SEI POL Nathan: Currently we are experiencing heavy congestion on the billing servers that has caused some customers to need to make multiple attempts to update their payment information.
Scott Peterson: Well
Scott Peterson: 4 days straight of multiple attempts is sort of ridiculous
SEI POL Nathan: Unfortunately, we do not have a method of forcing the information to update. We are aware of the current issue, and we don't anticipate the problem lasting much longer.

That's the jist of what I was told, plus the "Wait 30 min and try again." Hopefully he's right about the last part.

[BattleBeast]

i bet its not working for weeks lol