Windows 7 64bit Crashing

**Not Kuno** · 2011-03-07 23:08

I've tested pretty much everything I've got and apparently I found out that its Win 7 (64 bit) that crashes like a motherfucker.

However I have no idea what to do to fix this. Any ideas?

**GentaiShinigami** · 2011-03-08 04:04

Might help if you actually gave some info. ^^;

Edit: I feel like there is some info somewhere I'm not seeing. Is this a continuation from another thread/discussion or something?

**Zeb** · 2011-03-08 04:30

Originally Posted by Not Kuno

I've tested pretty much everything I've got and apparently I found out that its Win 7 (64 bit) that crashes like a motherfucker.

However I have no idea what to do to fix this. Any ideas?

Do you have SP1 and a language pack installed by chance?

**Not Kuno** · 2011-03-08 09:42

Don't know what SP I have, no language packs that I'm aware of. You mean like JP IME and shit? I don't have that.

**Cephius** · 2011-03-08 10:57

Download and run Whocrashed and see what the analysis tells you, it might help you narrow down the device driver or component that's causing you problems. From what little you told us, it could literally be anything.

**Not Kuno** · 2011-03-08 11:49

I ran whocrashed but it does not list any of my crashes that happened yesterday or recently.

I got a new vidcard (my old one had a lot of other problems), since I thought it was causing this, but it is still crashing (although the other problems are fixed). Did a memtest and that came up ok.

**Not Kuno** · 2011-03-08 19:45

It also loves to fucking crash during starcraft 2. Ran a bunch of programs to test stuff (I have no idea what) and showed em to my friend (because I have no idea what I'm doing) and he said voltage/temp/fan was all ok so.. I'm stumped.

**Vincento** · 2011-03-09 04:10

What exactly happens when it crashes? Screen freeze, or blue screen etc? If it's locking up, try the trial of HD Tune, check the health tab, if anything is highlighted in yellow you probably need a new hard drive.

**Not Kuno** · 2011-03-09 11:34

Screen freeze + loud sound. Sometimes it just turns itself off but thats a bit more rare.

Could low space on the drive be doing it? Just realized my partition with windows has 5GB free. Any way to make partitions larger w/o just undo it?

**GentaiShinigami** · 2011-03-09 12:48

Originally Posted by Not Kuno

Screen freeze + loud sound. Sometimes it just turns itself off but thats a bit more rare.

Could low space on the drive be doing it? Just realized my partition with windows has 5GB free. Any way to make partitions larger w/o just undo it?

OK I'm going to do my best to help.

First off give me the specs of the entire machine (CPU, OS, GPU, etc), and then I'd like you to (Windows 7 directions until I know what you use):

right click on my computer > properties. In this window there should be a huge windows sphere thing, and 4 options to the left; click on the option titled "Advanced System Settings".

Now click on the "Advanced" tab in this System Properties windows.

Click on "Settings" under the "Startup and Recovery" section.

Check "Write an event to the system log" and uncheck "Automatically restart" under the "System Failure" section and select "Small Memory Dump under the "Write debugging information" section.

Click OK and get out of all that, and go and download this program to read them with

http://www.nirsoft.net/utils/blue_screen_view.html

There are instructions with it, but from what I remember just copy the .exe to the folder where your dumps are saved and then run it once you have a dump (after you crash and reboot). Also when you BSOD now you will sit on the screen so you can read wtf happened before choosing to reboot. Try to write down the stop error as well or anything else important it might say like "Driver_IRQ_blah_blah".

Keep up with me and I'll do what I can to help you troubleshoot it. I'll keep checking back for a reply. These directions should be right (been a long while since I've done some of it), and sorry if the formatting sucks I'm having to type in a hurry while doing other things.

**AoE** · 2011-03-09 13:06

What model is your rig?

**Not Kuno** · 2011-03-09 16:18

Originally Posted by GentaiShinigami

OK I'm going to do my best to help.

First off give me the specs of the entire machine (CPU, OS, GPU, etc), and then I'd like you to (Windows 7 directions until I know what you use):

right click on my computer > properties. In this window there should be a huge windows sphere thing, and 4 options to the left; click on the option titled "Advanced System Settings".

Now click on the "Advanced" tab in this System Properties windows.

Click on "Settings" under the "Startup and Recovery" section.

Check "Write an event to the system log" and uncheck "Automatically restart" under the "System Failure" section and select "Small Memory Dump under the "Write debugging information" section.

Click OK and get out of all that, and go and download this program to read them with

http://www.nirsoft.net/utils/blue_screen_view.html

There are instructions with it, but from what I remember just copy the .exe to the folder where your dumps are saved and then run it once you have a dump (after you crash and reboot). Also when you BSOD now you will sit on the screen so you can read wtf happened before choosing to reboot. Try to write down the stop error as well or anything else important it might say like "Driver_IRQ_blah_blah".

Keep up with me and I'll do what I can to help you troubleshoot it. I'll keep checking back for a reply. These directions should be right (been a long while since I've done some of it), and sorry if the formatting sucks I'm having to type in a hurry while doing other things.

Ok I did all this. I'll let you know when it crashes. However I found this:
http://dev.chiasoft.net/index.php?topic=6987.0

That makes me think it's not just me. Because I always freaking crash during SC2. While my PC freezes even if I just have mozilla open, if I'm playing SC2 my freeze rate goes up 5000%. I can't even play a full game.

**GentaiShinigami** · 2011-03-09 16:33

Hmmm, if you are crashing without any games at all open I doubt that's the problem. This sounds like a problem with a driver or a video card malfunction (for whatever reason). It's real hard to say, and really I guess the only way to figure it out for now is to see what the BSOD has to say (do you ever actually get BSODs or it just turn off/freeze? Not super familiar with minidumps so idk if they will dump if no BSOD).

If you do get a BSOD dump loaded up in the program it should tell you what the offending driver was and we can take it from there. It wouldn't hurt to apply the fixes listed in that article and cross your fingers. If for some reason it takes me a while to respond just PM me and point me back this way.

**GentaiShinigami** · 2011-03-09 16:38

What is the specs of the rig? A too small power supply might cause some symptoms similar to this (and modern GPUs rape in power, especially SLI/X-Fire'd). Another thing I came across googling was one person had a loose cable on the HDD. I suppose you could pop the cover and make sure everything is snug if you haven't already (dusting ftw too while you are there).

Other than that still looking around atm. Hopefully can get a minidump report soon as that will be the big help. Perhaps load up SC2 and sorta force one? =P

Edit: Another thought; if you have linux installed too you could boot into it and if it crashes still it's pretty much guaranteed to be hardware related and can safely ignore all the OS junk like drivers/malware. You could use a linux live-cd for the same effect if you don't have a dual-boot going on. Not sure what you could run in linux to really stress it as I pretty much never touch it. Just something to think on.

**Not Kuno** · 2011-03-09 16:51

I changed my registry settings (like the post I posted mentioned) and played a sc2 and it didn't crash.

PC info:

Spoiler: show

**GentaiShinigami** · 2011-03-09 17:14

That's great to hear! Hopefully that will be the fix of your problem. Weird that Firefox would crash it when it's video card related, but I guess maybe Flash had it doing something stupid idk. XD

**Not Kuno** · 2011-03-09 17:34

Well I only played 1 game so I dunno how good of a test it is. Friends are offline and I don't feel like playing by myself. Not as fun lol.

**GSDragoon** · 2011-03-09 18:41

Are there errors in the Event Viewer?

**Not Kuno** · 2011-03-09 19:55

I have no idea how to run event viewer. D: I'm not very good with computers.

Also I was able to play a bunch of SC2 without it crashing. Which is funny cause before it used to run FFXI fine, and SC2 crashed a lot. The problem is now, FFXI is crashing like a mofo. GDI.

Edit: I also have WhoCrashed, but it doesn't say anything about any of these crashes. I don't get a blue screen just a complete freeze and horribly loud noise.

Edit 2: Just had FF crash only. Usually doesn't do this.

Spoiler: show

**Not Kuno** · 2011-03-10 10:12

Originally Posted by GentaiShinigami

OK I'm going to do my best to help.

First off give me the specs of the entire machine (CPU, OS, GPU, etc), and then I'd like you to (Windows 7 directions until I know what you use):

right click on my computer > properties. In this window there should be a huge windows sphere thing, and 4 options to the left; click on the option titled "Advanced System Settings".

Now click on the "Advanced" tab in this System Properties windows.

Click on "Settings" under the "Startup and Recovery" section.

Check "Write an event to the system log" and uncheck "Automatically restart" under the "System Failure" section and select "Small Memory Dump under the "Write debugging information" section.

Click OK and get out of all that, and go and download this program to read them with

http://www.nirsoft.net/utils/blue_screen_view.html

There are instructions with it, but from what I remember just copy the .exe to the folder where your dumps are saved and then run it once you have a dump (after you crash and reboot). Also when you BSOD now you will sit on the screen so you can read wtf happened before choosing to reboot. Try to write down the stop error as well or anything else important it might say like "Driver_IRQ_blah_blah".

Keep up with me and I'll do what I can to help you troubleshoot it. I'll keep checking back for a reply. These directions should be right (been a long while since I've done some of it), and sorry if the formatting sucks I'm having to type in a hurry while doing other things.

I did all this and got the program, but like WhoCrashed, it doesn't recognize that my PC has been freezing the last few weeks. It only has the ones from a while back (with my old vid card, that still did this).

It's been freezing a lot again so I have no freaking clue what's going on. D:

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