Seriously high ping

[noodles355]

So, your ping should be around 20-30ms right? A bad ping is 70+. A really bad ping is over 100-300.

What about when it's over 2000-3000? It's hitting highs of 3500. This isn't constant, it seems to fluctuate between this and the normal 30ms I'm used to.
http://i22.photobucket.com/albums/b3...es355/ping.png

I called my ISP* and told them about it, and they put it down to a download limit cap, placed "on the top 5% of heavy users". The service is a 10mbps connection. I looked the details up online, and it says it gets capped down to 2.5mbit.
Now, yes, I could believe this if my download speed was around 2.5mbps, and whilst it is at the moment, this rediculously high ping has not only appeared when the download limit is capped.

I've clocked up 7.5-8mbps download speeds on speedtest.net, whilst still getting a ping in the thousands.

Currently, no one in my house is torrenting or such.

Any ideas about what to do, apart from changing ISP (I would love to, but I don't think the other people I live with care enough)?
Having a 10+ second delay on all my commands on FFXI makes it fucking unplayable.


*For any english posers thinking of Vrigin Media, don't.
I called up their service helpline, navigated the menu to internet problems, where it gave me the "we will connect you to an operator" message and promptly hung up. After trying a second time, I tried going to the "I'm thinking of leaving" section, where it promptly forwarded me to another phone number, which answered in an automated voice saying "we have changed the phone number, please go to [...]". The thing is that the number it gave me was the first number I rang. Seems they don't want you leaving.
I had to call up the "thinking of joining" people and tell them to transfer me...

[Blabj]

Probably interference on your line, VM run their own fibre lines so they'll have to send a tech out, either to the exchange, or to your house, to make sure that the problem is with their lines.

I've been capped by them before and did notice a increase in my ping, but not up to the 1000's, it's usually about a 50ms increase because of the latency involved in processing your connection speed.

I'll tell you now though, it might seem like switching is a good idea, but the grass is always greener on the other side. We went from VM 24Mbps to Sky "24Mbps" (more like 4Mbps) because ADSL lines are only good if you live nextdoor to your exchange.

[noodles355]

What's confusing me now, is that my housemate just did a speedtest, and while the download speed is still 2mbps~, his ping was around 30. Why's it only mine that's 2000+? (just did a test again right now and was 1950)

Edit: Restart PC does nothing, the high pings on my PC have only been within the last week or so, and there have been no Software or Hardware changes afaik.

[Blabj]

What's confusing me now, is that my housemate just did a speedtest, and while the download speed is still 2mbps~, his ping was around 30. Why's it only mine that's 2000+? (just did a test again right now and was 1950)

Ah that changes a lot of things.

Are you on wifi? (if not, can you try using wifi?) Are you using wireless repeaters or a secondary connection?

If you're hard wired, what sort of route does your cabling take through the house? Is there any possibility of there being interference between you and the router? (Such as microwaves, exposed wiring - anything that gives off a strong eletrical signal) As above, are you using any form of switch or repeater along your connection?

Try to explain your connection as best as possible, this sounds like it's likely to be something wrong locally.

Also, I wouldn't rule out something wrong with your computer, could be a faulty ethernet connection or wifi. Could be something software based like a virus, also. I'd suggest ruling this out until you've tested a few different physical changes to the way you connect to the internet.

[Cephius]

First of all using google isn't a great way to measure your ping as it's a california based server.. but anyway, have you had any recent spyware/malware infections? If they enabled a proxy on your computer or if the malware is still present, that could explain your problem. Try running some scans.

[Kaisha]

Boot into safe mode with networking enabled and try from there, it'll help rule-out the 'might be software related' more easily.

[Day]

Are you both using a wireless router? He possibly hardwired and you on wireless? How are you guys connecting?

[noodles355]

We both connect to a wireless router. It's in the next room to me, and downstairs from him, so I'm clsoer to it. The signal is always "Excellent" for me.

I've been using pingtest.net aswell, which pings a much closer source, and whilst it's rarely as high as 3000, it's still averaging 1500.

Because we setup the network on my computer, I have some Virgin Wireless Management panel thing that auto-loads, and that's been on the fritz lately. It keeps telling me my password is wrong (it's not), and it'll say disconnected even when the normal network icon says it's fine. I've exited it, and the internet seems better, but I'm still pinging around 150, and while that's not bad, I'm still curious why it's so much higher than my friend's 30ms.

I use Windows Live OneCare, and it hasn't picked up anything malicious, and I also use nocript+adblock,

[Cephius]

I wouldn't trust OneCare. Run a special scanner like MalwareBytes, SuperAntiSpyware, etc just to be sure.

[noodles355]

Hmmm, ok I'll look into that, thanks. Is AdAware still any good? I used to use that on my old machine.

[Arnwulf]

Did you ever figure this out? We just started having this problem a week ago, starts every day at or about 11:30am.

[Killgannon]

fucking christ people you're over looking one blatantly obvious command to find out EXACTLY where your problem is, do the following, post the results, and we can find out if its your end or their end

goto your start menu, find run, type cmd, click ok

now you should have a dos box! yay a dos box (you obviously know how to get there but whatever)

type tracert bbc.co.uk (so its in your country)

copy and paste results.

[Arnwulf]

fucking christ people you're over looking one blatantly obvious command to find out EXACTLY where your problem is, do the following, post the results, and we can find out if its your end or their end

goto your start menu, find run, type cmd, click ok

now you should have a dos box! yay a dos box (you obviously know how to get there but whatever)

type tracert bbc.co.uk (so its in your country)

copy and paste results.

go fuck yourself

[Olo401]

^ This is an example of what not to do when someone tells you how to diagnose your computer's problem.

[Arnwulf]

^ This is an example of what not to do when someone tells you how to diagnose your computer's problem.

His comments were sarcastic and condescending, I understand that what he was telling me was a good way to diagnose the issue.

[Day]

Yeah why was dude raging?

[Cephius]

He was pretty rude, but considering the average BG attitude, and the fact that he did post useful advice, you didn't really need to tell him off

Either way, who cares, we move on, did you figure out the problem?

[Arnwulf]

I'm going to try what Killgannon posted today when it happens again. It's weird in my case because it disappears overnight just to restart again every day around noon.

Also, I apologize for my stong comment, probably should have just shrugged it off and moved on as I will now. I've been on BG long enough that shouldn't have fazed me lol.

[OctavoGilgamesh]

Yeah why was dude raging?

He was raging at the advice given by some of the posters in the thread. A tracert command sent to a local dns server or two should have been the first thing people asked from the OP.

[Arnwulf]

Tracing route to www.l.google.com [74.125.95.147]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.1.1.1

2 1400 ms 1328 ms 1890 ms dslterm.cmh.ewebforce.net [216.29.249.179]

3 1468 ms 1081 ms 1261 ms e2-1.core1.cmh.ewebforce.net [216.29.250.85]

4 1620 ms 1637 ms 1467 ms gi1-46.1051.ccr01.cmh02.atlas.cogentco.com [216.29.188.125]

5 1691 ms 1550 ms 1446 ms te4-1.ccr01.ind01.atlas.cogentco.com [154.54.28.173]

6 1887 ms 1187 ms 949 ms te9-5.mpd01.ord01.atlas.cogentco.com [154.54.3.29]

7 621 ms 439 ms 364 ms te3-8.mpd01.ord03.atlas.cogentco.com [154.54.6.206]

8 581 ms 494 ms 638 ms google.ord03.atlas.cogentco.com [154.54.12.130]

9 1122 ms 1247 ms 919 ms 209.85.254.128

10 1332 ms 1286 ms 1712 ms 72.14.232.141

11 715 ms 598 ms 606 ms 209.85.241.37

12 927 ms 1060 ms 1218 ms 209.85.240.45

13 1275 ms 1390 ms 1350 ms iw-in-f147.1e100.net [74.125.95.147]

Trace complete.

Here's my traceroute results.